BeaconEdge Innovations

Privacy Policy

Effective Date: February 8, 2026  |  Last Updated: February 8, 2026

1. Introduction

BeaconEdge Innovations ("we," "us," or "our") operates the Helm platform, an AI-powered phone and reservation management system for restaurants. This Privacy Policy describes how we collect, use, store, and protect information when you interact with our services, including when you call a restaurant using our voice AI system, receive SMS messages from our platform, or visit our website.

This policy applies to all users of our services, including restaurant customers who interact with our voice AI and SMS systems, and restaurant staff who use the Helm management dashboard.

2. Information We Collect

2.1 Information Provided During Phone Calls

When you call a restaurant that uses our Helm voice AI system, we may collect:

  • Your phone number (via caller ID)

  • Your name, as provided by you during the call

  • Reservation details (date, time, party size, seating preferences)

  • Call recordings and transcripts

  • Questions asked and information requested about the restaurant

  • Callback request details, including reason for the request

2.2 Information Collected via SMS

When you receive or respond to SMS messages from our platform, we may collect:

  • Your phone number

  • The content of your SMS replies (e.g., CANCEL, CHANGE, STOP)

  • Message delivery status

2.3 Information from Restaurant Staff

Restaurant staff who use the Helm dashboard may provide:

  • Account credentials and contact information

  • Phone numbers for receiving operational alerts

  • Notes and records related to callback requests and reservations

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and confirm restaurant reservations

  • To send transactional SMS notifications, including reservation confirmations, cancellation confirmations, and callback acknowledgments

  • To facilitate callback requests between customers and restaurant staff

  • To answer questions about the restaurant (hours, menu, parking, etc.)

  • To improve our voice AI system and customer experience

  • To provide restaurant operators with analytics on call volume, reservation trends, and operational insights

  • To sync reservations with the restaurant's calendar system

We do not use your information for marketing purposes. All messages sent through our platform are transactional and directly related to services you have requested.

4. SMS Messaging Terms

By providing your phone number during a call with our voice AI system and completing a reservation or callback request, you consent to receive transactional SMS messages related to your request. These messages may include:

  • Reservation confirmation details

  • Cancellation confirmations

  • Responses to your SMS replies (e.g., when you text CANCEL or CHANGE)

Message Frequency: Message frequency varies based on your interactions. You will typically receive one message per reservation or callback request.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message received from our platform. After opting out, you will receive one final confirmation message and no further texts.

Help: Reply HELP to any message for assistance, or contact us using the information provided in Section 10 of this policy.

We will not send promotional or marketing SMS messages. All SMS communications are limited to transactional messages directly related to services you have requested.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with the following parties solely to provide our services:

Restaurant Partners: The restaurant you are calling or making a reservation with receives your name, phone number, reservation details, and callback request information as needed to fulfill your request.

Service Providers: We use third-party service providers to operate our platform, including:

  • Twilio (SMS messaging and telecommunications)

  • Vapi (voice AI processing)

  • Anthropic (AI language model)

  • Google (calendar integration for reservation management)

  • Supabase (database and backend infrastructure)

These providers process your information only as necessary to perform their services and are bound by their own privacy policies and data protection obligations.

Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission (HTTPS/TLS)

  • Secure database storage with access controls

  • Authentication requirements for dashboard access

  • Regular review of security practices

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy:

  • Reservation data is retained for the restaurant's operational and record-keeping purposes.

  • Call recordings and transcripts are retained to improve service quality and for operational analytics.

  • SMS logs are retained for compliance and troubleshooting purposes.

You may request deletion of your personal information by contacting us at the email address provided in Section 10. We will process deletion requests within a reasonable timeframe, subject to any legal obligations to retain certain records.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete personal information.

  • Deletion: Request deletion of your personal information, subject to legal retention requirements.

  • Opt-Out of SMS: Reply STOP to any message to immediately opt out of SMS communications.

To exercise any of these rights, please contact us using the information in Section 10.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us so we can promptly delete it.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled, please contact us at:

BeaconEdge Innovations

Email: kristie@beaconedgeinnovations.com

Location: Maine, United States

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.